Case Study

How Satellite Office helped Westside Auto establish its 24/7 Customer Support team and scale its capabilities in a cost-effective way

Overview.

Westside Auto is the largest used car dealership operation in Australia and the third largest in the world.

The Challenge.

During COVID, Westside Auto experienced a major staff shortage and they needed more staff for their operation.

We were actually selling more [used cars] than we could actually find. It was absolutely crazy. So during COVID, we started to reach out to Satellite Office to try and deal with a couple of specific issues. One mainly was actually just a shortage of staff.

Luke Manion
Chief Digital Officer (CDO). Westside Auto
Client

Westside Auto

Industry

Automotive

Key Outcome

A remote back office team covering:

  • Sales & Marketing support
  • Account Payables & Payroll
  • Business Intelligence

Since we've started with Satellite Office, we've found that we've been able to recruit the right staff in an efficient way. That was some of the problems that we're having in Australia. Yes, it's certainly more efficient cost wise to have teams in Manila but that wasn't the driving goal for Westside Auto. Our goal was to try and get the skills that we needed and to have them understand the Australian market, which were able to do for us.

Luke ManionChief Digital Officer (CDO). Westside Auto

Let’s talk about your offshoring needs.

Our unique offshoring model goes beyond traditional outsourcing.

We partner with you through every stage of your offshoring journey.

You have full control of your offshore team and real-time visibility.

Save up to 65% on employee costs and find highly skilled talent who are aligned with your growth needs and company culture.

FAQs

Frequently Asked Questions to help you with your offshore staff leasing requirements

What is the total cost for the Leased Staff?

The total cost for the Leased Staff is an all-inclusive fee including 2 components, being the Direct Leased Staff Costs as well as the Monthly Solution Fee:

 

Satellite Office does not include any mark-up or generate any fees for the Direct Leased Staff Costs. These costs include Gross Salary, Mandatory 13th Month Pay, Private Medical Insurance and Employer Statutory Costs. These costs can also include optional staff bonuses, or the provision of a free lunch.

The Monthly Solution Fee includes the provision of the complete Managed Solution, including Serviced Office, Staff Leasing, IT Support, HR, Payroll and other offshore support services.

Is there a minimum or maximum number of Leased Staff members I can hire through Satellite Office?

There is no minimum or maximum number of Leased Staff team members you can hire through Satellite Office. The model is effective with a team of as little as 1 staff and upwards to large teams of more than 100 staff, with flexibility to scale up and down.

Is there a minimum term required under the Full-Service Model?

Yes. Minimum term is 6 months. Some of our clients choose to sign longer-term agreements to enjoy improved terms.

Read more FAQs

Contact us for a free consultation on outsourcing strategy.

Outsourcing and offshoring can help you lower your operating costs. Get an in-depth assessment and find out more about the cost-saving options you can expect.

Hire up to 3 talent for the cost of 1 local staff
Highly-skilled Filipino talent recruited to suit your requirements
Flexible options from 1 to 100+ staff
Flexible work setup across Work-From-Home and Work-From-Office options
Execution focused on delivering performance improvements
Proven success track record for global clients
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